Privacy Policy:

Yarra Ranges Estate is committed to providing quality goods and services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at  www.aoic.gov.au

 

Liquor Licence: 

Yarra Ranges Estate
Liquor Licence No. 32802262

Yarra Ranges Estate supports the Responsible Service of Alcohol.

WARNING: Under the Liquor Control reform Act 1998 it is an offence. To supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000). For a person under the age of 18 years to purchase or received liquor (Penalty exceeds $700).

By using this site you confirm that you are over the age of 18 and that the person receiving a shipment of alcoholic beverages from Yarra Ranges Estate is over the age of 18.

 

Returns and Refund Policy: 

Thank you for purchasing our wine from Yarra Ranges Estate

If you are not happy with your purchase, for any reason, please contact us via the email address provided on our website, to arrange for the wine to be returned.

In order to be eligible for a refund excluding Postage and Handling Costs, you have to return the wine within 28 days of receiving it.  The wine must be received by us in the same condition that you received it, and undamaged in any way.

After we receive your returned wine, we will inspect it and process your refund. The money will be refunded via the original payment method used during your purchase. For credit card payment refunds, it may take up to 10 business days for your refund to show in your account.

If the product is damaged in any way (save for wine damaged prior to delivery to you), or you have returned the wine more than 28 days after receiving it, you will not be eligible for a refund.

Damage during transport. We are constantly striving to ensure that any wine deliveries are completed promptly and safely.  However, from time to time wine is damaged in transport.  We strongly recommend that you refuse to accept delivery of any wine where the packaging is damaged or, if the wine has been left for collection, photograph any damage, and contact us immediately.

 

Delivery Policy:

Here at Yarra Ranges Estate we use Australia Post for all our Australian deliveries.  Orders will be dispatched as soon as possible an online order, or a cellar door order is received.

We expect Victorian metro, to be delivered within 7 business days of dispatch and interstate with 7/10 business days from dispatch.

18+ ID verification can legally be requested from our chosen delivery company’s employees at their discretion.

 

Contact Us:

If anything is unclear, or you have any questions or feedback. Feel free to contact us by email at info@yarrarangesestate.com.au

Address:  39 Coulson Road, Monbulk
Telephone:  03 9752 0683